Shipping Policy

At Ital Botanical Blend, each order is carefully prepared and packed during our standard business hours: Monday to Friday, 8:30 am to 4:30 pm.

Orders placed outside these hours, including on weekends or Victorian public holidays, will be processed on the next business day.

Order processing

Orders are processed and prepared for dispatch during our standard business hours. Once your order has been dispatched, delivery timeframes will depend on your location and the Australia Post delivery network.

Delivery service

We primarily use Australia Post to deliver orders throughout Australia. Available delivery options and applicable shipping charges will be displayed at checkout.

Authority to Leave

To assist with the timely delivery of your order, you may be able to select Authority to Leave at checkout. When this option is selected, Australia Post may leave your parcel in a location it considers safe if no one is available to receive the delivery.

Please note that parcels delivered under Authority to Leave are no longer covered by insurance once Australia Post has marked the parcel as delivered.

Signature on delivery

If Authority to Leave is not selected, your parcel may require a signature upon delivery. If no one is available to receive the parcel, Australia Post will generally leave a collection notice or provide collection instructions so the parcel can be collected from the nominated location.

Please contact us if your parcel has not arrived within the expected delivery timeframe or if you have not received a collection notice or collection instructions.

Estimated delivery timeframes

The following delivery timeframes are estimates and apply from the date your order has been processed and dispatched.

These delivery timeframes are estimates only and are not guaranteed. Delays may occur during peak trading periods, public holidays, severe weather events, or disruptions within the Australia Post delivery network.

Delayed or missing parcels

If your parcel has not arrived within the estimated timeframe, please contact us with your order number and delivery details. We will assist you in reviewing the available tracking information and, where appropriate, contacting the delivery provider.

Shipping address

Customers are responsible for providing a complete and accurate shipping address at checkout. If you identify an error after placing your order, please contact us as soon as possible. We will make reasonable efforts to update the address before dispatch; however, changes cannot be guaranteed once an order has been processed.