Privacy Policy

At Ital Naturopathic Wellbeing, your privacy matters. This policy explains, in simple terms, how we collect, use, and care for the information you share with us when you shop with us, contact us, join our mailing list, or book a consultation or health program.

Information we collect

We may collect information you provide directly, including your name, email address, phone number, billing and shipping details, order details, messages, booking information, and any notes you choose to share with us.

We may also collect basic website information such as pages viewed, device details, cookies, and store activity to help keep the website secure and improve your shopping experience.

How we use your information

• To process orders, payments, delivery, returns, and customer support requests.
• To provide consultation, discovery call, and health program communication where relevant.
• To send order updates, booking information, and service messages.
• To send marketing emails only where you have subscribed or where permitted.
• To improve our website, products, services, security, and customer experience.

Health and consultation information

If you share personal wellness information with us for a consultation, discovery call, or health program, we use that information only to understand your needs and provide the service you requested. Please do not send sensitive health information through general website forms unless requested.

Sharing your information

We do not sell your personal information. We may share limited information with trusted service providers who help us operate the store, including Shopify, payment providers, delivery partners, email platforms, booking tools, analytics services, and professional advisers where required.

Cookies and analytics

Our website may use cookies and similar technologies to remember preferences, support checkout, understand website activity, and improve store performance. You can manage cookies through your browser settings.

Marketing emails

If you join our mailing list, we may send thoughtful product updates, brewing ideas, and consultation availability. You can unsubscribe at any time using the link in our emails.

Keeping information secure

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. No online system is completely secure, but we work with trusted platforms and keep access limited to what is needed.

Access, correction, and questions

You can contact us to ask about the personal information we hold, request a correction, or ask a privacy question. If you contact us about an order or booking, please include enough detail for us to identify your request.

Updates to this policy

We may update this Privacy Policy from time to time so it stays aligned with our store, services, and legal obligations. The latest version will be published on this page.